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Our gift cards are in Canadian funds. If you are in Canada, you will be charged in Canadian funds. For US customers, you will be charged in the US equivalent of your total purchase.

As of October 1, 2007, all gift cards purchased from Giftcertificates.ca will not expire. The GIFTPASS does have an expiry date. A GIFTPASS that was purchased through our Corporate Sales program expires one year from the issue date. Please check your GIFTPASS for an expiry date if you have received the GIFTPASS from a corporation, such as your employer, or as a gift from a corporate promotional program.

A GIFTPASS that has expired has no use and can no longer be redeemed.

Currently, we only accept orders from Canada and the United States.

You can try to email customerservice@giftcertificates.ca and see if they can make the correction. Please ensure that the information you provide us is correct before making the purchase, as Giftcertificates.ca is not responsible for gift cards sent to the wrong address.

If you email the customer service department to inquire about the status of your order, please be sure to include the invoice number from the confirmation email you received after placing your order. Because Giftcertificates.ca receives numerous orders on a daily basis, the customer service department will not be able to follow up on your inquiry without this information.

In a continuing effort to help protect online customers against unauthorized credit card use, Giftcertificates.ca verifies all received orders. To eliminate the possibility of delay in processing your order, please ensure that your billing address matches your home address. Also, please use your home telephone number as a contact number and be sure to include the area code along with the phone number. Failure to include this information may result in your order being delayed or cancelled.

Orders received before 12 p.m. EST (9 a.m. PST) will be processed and shipped the same day. Orders received after 12 p.m. EST (9 a.m. PST) will be processed the next business day.

For gift cards: Simply click on the ‘Buy a Gift Card’ tab, choose the gift card of your choice, the number of gift cards, dollar value and shipping method, then check out and pay for your order.

For GIFTPASS: Simply click on the ‘Buy a GIFTPASS’ tab, choose the GIFTPASS quantity, dollar value and shipping method, then check out and pay for your order.

Absolutely! You can save multiple shipping and handling fees by having all the gift cards delivered directly to you for personalized gift giving.

Unfortunately we cannot personalize retailer gift cards. The gift cards we carry are the original retailer gift cards you would find at their retail locations. Whether a gift card is plastic or paper, no names are printed on them.