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Customer Service

Shipping & Handling

Buying a gift through Giftcertificates.ca is easy – getting it there is even easier. We offer a variety of shipping options to choose from. Please visit Shipping Options, or contact your Giftcertificates.ca Sales Representative for pricing details.

Regular mail
Please allow 3-7 business days. Giftcertificates.ca is not responsible for undelivered merchandise due to incorrect address information or misdirection by Canada Post.

Ground
3-7 business day delivery. Suggested for PO Box deliveries. Signature required.

Express
Delivered in 2-3 business days. Signature required.

2 Day Delivery
2 day delivery to most metropolitan areas. Signature required.

Overnight Delivery
Next-business-day, morning delivery to most metropolitan areas. Signature required

Shipping notes

Saturday, Sunday and Holiday deliveries are not available. Orders received before 12 p.m. EST (9 a.m. PST) will be processed and shipped the same day. Orders received after 12 a.m. EST (9 a.m. PST) will be processed the next business day.

All orders requested to be sent via major courier companies MUST include the complete and correct phone number for the recipient (including area code). Failure to provide this information will delay your order. In addition major courier companies DO NOT Ship to P.O. Boxes.  Ground is the preferred shipping method for P.O. Box destinations.

Shipping restrictions

For security reasons, Giftcertificates.ca does not ship outside of Canada and accepts orders only from Canada and the United States.

The purchaser will be responsible for additional product or shipping costs involved if the purchaser wishes to replace and/or resend gift cards to his or her intended recipient. The purchaser will be responsible for any additional shipping costs involved in re-shipping returned packages.